The Seven Wastes of Lawyers

In my post about Waste I introduced the "Seven Wastes of Lean." As a quick review, remember that Value = Benefit – Investment and Investment = Time + Energy + Effort + Resources + Opportunity Waste, then, is any Investment that isn't offset by at least an equivalent increase in Benefit. Put another way, if the …

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Two Tips for Communicating Value

A quick question: Which marketing pitch would more likely get you to contact me? "I have years of experience working with clients to re-engineer their legal process flows to gain efficiency and reduce costs." -or-