An Easy Way to Detect Law Firm BS

Back in my software industry days, our company president (the wonderful Sally Von Bargen) was ahead of her time when it came to a relentless focus on customer experience. Her term: Outrageous Customer Service. She was also fond of pithy management one-liners that, despite their folksy wisdom (or maybe because of it), were highly effective …

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Pitfalls of Lawyer Problem Solving and Eminence-Driven Decision Making

Lately I've been thinking about what I see as one of the great shortcomings of the way we lawyers approach problem solving,  i.e. our proud tradition of following the Case Method and tenets like stare decisis and adherence to precedent. These tools all have their benefits, especially in the context of maintaining a consistent set of legal rules for society …

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Did lawyers (unintentionally) sway the election?

//embedr.flickr.com/assets/client-code.js The following is a post I made on Facebook shortly after the November 2016 election. It is something of a quick-take, but I think the ideas below—especially: The correlation between the Access to Justice/Access to Legal Services gap and the general sense that the country is on the wrong track, and The idea that …

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Pardon the dust...

Hi all. I'm making a few changes to the site, including moving away from a somewhat expensive hosting platform that I wasn't really harnessing the power of. So it's back to WordPress for now (and a really basic version at that, also for now). If you're looking for a post that you can't find, please …

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The Legal Practice Model Canvas

A bit of a mea culpa here: This is a post I started working on months ago and then never published because I didn't think I'd gotten things quite right. As longtime readers will recognize, this is fundamentally inconsistent with the Lean Startup principles I espouse--better to put the darn thing out there and see what …

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