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Case Study: Optimizing a Small Family Law Practice

Case Study: Optimizing a Small Family Law Practice

A quick tangent from my Domains of Activity series, I’m putting together some case studies of firms I’ve worked with and the improvements they’ve made. Here’s the first one: Case Study: Optimizing a Small Family Law Practice The Situation A family law firm consisting of two attorneys and three staff struggled with workflow optimization and …

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Return to Minimally Viable

Return visitors will notice that this site is substantially stripped down from its previous version. The old version had become something of a Frankenstein’s monster, (or maybe more of a Winchester Mystery House), full of partially implemented features based on incomplete ideas. Turns out I was violating two of my own maxims: Eschew supererogatory complexification …

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An Easy Way to Detect Law Firm BS

Back in my software industry days, our company president (the wonderful Sally Von Bargen) was ahead of her time when it came to a relentless focus on customer experience. Her term: Outrageous Customer Service. She was also fond of pithy management one-liners that, despite their folksy wisdom (or maybe because of it), were highly effective …

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